Vendors
Questions & Answers

 

1. How can I check my order status?
You can check the status of your order by clicking "My Order" after Login? 

2. Can I change my delivery address after I place an order?
You can change your item anytime before it is packed and ready for dispatch.
Click on 'My Order' below to check if your address can be changed on your order.

3. How do I know my order is confirmed?
We'll send you an email and SMS when we confirm your order. You can also check your My Orders page. 

4. How can I return/replace an item?
Click on "Return/Replace" and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place, else send it directly to us Do keep the product tags and packaging intact.
You can return/replace an item within 7 days of delivery. As per Return Policy

5. What are the different modes of payment available?
You can use any one of the following payment methods:
Credit card
Debit card
Net Banking

6. How can I cancel my order?
Click on "Cancel Order" below. Choose the order, select the reason and submit / Before Delivery or Shipped Only. If its Shipped please contact us right away.

 7. When can I expect refund for my returned item?
Once we receive the original item, we will do quality check within 2 days and initiate refund.
For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 4 business days to credit this amount.
We will also keep you updated on email and SMS

8. I don't remember my password .
Follow these steps to reset your password:
Click on Login in the drop down menu of 'Account'
Select the 'Mobile number or email' button
Click on 'Forgot password?'
Enter your registered e-mail address or mobile number and we will send you a security code to reset your password
Enter the code and set a new password.

We Will keep this page updating as per the Questions asked frequently , For any other queries/suggestions please contact us directly.

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